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  • FAQ’s



    Do you ship internationally?

    We only ship internationally for our BetterShield and GelFAST products.

    For other items, we do not currently ship outside of Canada.  We apologize for the inconvenience.

    (USA & International Customers, please do not submit orders.)


    How can I place my order?

    Online Shopping Cart:

    Phone:  Toll Free 1-888-987-2326 / Fax:  519-935-3812



    What are my payment options?

    PayPal through our shopping cart, or via an emailed PayPal invoice

    VISA/MasterCard/American Express/Discover through PayPal, or an emailed credit card invoice via PayPal (a PayPal account is not required)

    We can securely accept credit card payments by telephone:  1-888-987-2326

    Invoice by P.O. - with Pre-authorized Corporate Account


    What is the shipping charge?

    We provide FREE shipping on pre-tax orders over $100.00.

    We use a low price-based shipping rate, which is clearly indicated as follows:

    Order Total (Pre-Tax)

    Shipping Cost

    Up to $50.00


    $50.01 to $80.00


    $80.01 to $100.00


    $100.01 and up

    Free Shipping

    Note:  We reserve the right, when special shipping circumstances arise, to adjust the shipping charge. When applicable, customers are notified by email or telephone prior to shipping.


    When will I receive my order, and by which shipping method?

    Orders are typically shipped within 1-3 business days.  The courier/tracking info is sent via email.

    All items are shipped by quick & reputable regional and national shipping companies.


    Do you offer discounted pricing for large orders?

    Yes, contact us directly and we will provide a “special” quote.


    Do you ship internationally?

    We only ship internationally for our BetterShield products.

    For other items, we do not currently ship outside of Canada.  We apologize for the inconvenience.


    Why isn’t the shopping cart allowing me to sign in with my password?

    On the Check-Out page under Sign-In click Forgot Password?  Enter your user name or email address.

    The system will automatically email you a new password.

    On the email, click: You can Login now.  Enter your user name and “new” password.

    Any problems, please contact us immediately toll free 1-888-987-2326 or


    I’m experiencing a problem using the shopping cart.  How do I proceed with my order?

    Please contact us toll free 1-888-987-2326 or email:


    Which kit do I require for my business, province/territory?

    You can view our wide selection of  kits under “Our Products”.   For assistance call us toll free 1-888-987-2326 or email:


    How do I create my own personalized kit?

    You can choose a container under; First Aid Containers, Cabinets, & Accessories “BUILD-A-KIT”, and then fill it with the various items listed by category.


    What is the cost to have my company name/logo screened onto a custom kit?

    Item Code #15900 – artwork set up fee for logo in one colour is $95.00, additional colours are extra and set up fee will increase.  A minimum quantity applies; for example:

    Item# 50412C (CUSTOM) minimum quantity is 24

    Item# 50454C (CUSTOM) minimum quantity is 12

    Therefore, the $95.00 set up fee is per “type of kit”, because the scale/size is different.


    Do First Aid kits have an expiration date, and what is the shelf life?

    First Aid kits themselves do not have an expiration date or a shelf life. However, certain components within the kits may have expiration dates. For components where there is an expiration date, the date is clearly marked on the unit package following the letters “exp.”


    What is the difference between unitized and bulk kits?

    Unitized kits are perfect when organization is important. The components are packaged separately and color-coded, and can be easily inspected at a glance.  Bulk kits provide the best economy, and are convenient for traveling off-site.  Both types of kits’ are available in plastic or metal cases, with bulk also available in a nylon pack.


    Why do you offer so many types of first aid kit containers?

    In addition to our bulk and unitized, plastic and metal kits, we also have first aid stations (shelves & cabinets) for wall hanging, portable soft-sided kits for first responders and general industry, and industry-specific kits.  Many industries have special dangers and needs for which our kits have been designed.


    Do you have a return policy?

    Yes, please refer to our ”Terms of Service” at the bottom of the main page for the Return Policy.


    I cannot find the item I am looking for on your website?

    For assistance, please contact us by phone toll free: 1-888-987-2326 or email:

    Be sure to check in regularly, as we always add new products to our website.


    What is ”First Aid Kits for Fundraising”?

    Our First Aid Kits for Fundraising program is a very unique and practical way for non-profit organizations; (i.e.; schools, clubs, sports teams, church groups) to raise funds.  We offer a wide assortment of kits to choose from at special pricing, and the option of having your organization’s name and logo screened onto the container for a customized kit.  Please call us toll free: 1-888-987-2326 or email:


    Where can I find MSDS information?

    It can be viewed by product when MSDS applies, or please inquire.


    What if our business is HST exempt?

    To place your order, contact us directly with your HST Exempt #, and we will process your order manually.


    When using the “search feature” to find an item, why do the results include first aid kits?

    Many items we carry individually are also included in our first aid kits.  The kits often come up first!  View the last couple of pages in the search results “first”.

    All items are also listed “by category” at the left-hand side of this page.  If you are unsure if we carry an item, please be sure to contact us directly by email: or toll free: 1-888-987-2326.


    Which Federal WORKPLACE First Aid Kit do we require?

    Number of Workers

    Occupational First Aid Kit

    2 to 5 workers

    Type A Kit

    6 or more workers where the First Aid Attendant requires Basic First Aid

    Type B Kit

    6 or more workers where the First Aid Attendant requires Standard First Aid

    Type C Kit

    1 to 3 workers traveling in small vehicles other than automobiles, vans or trucks

    Type D Kit

    1 worker in a remote workplace and detached from the main group

    Type D II Kit

    200 or more workers

    First Aid Room

    Which Federal MARINE First Aid Kit do we require?

    Number of Workers

    Federal Marine First Aid Kit

    2 to 5 workers

    Marine Type A Kit

    6 to 19 workers

    Marine Type B Kit

    20 to 49 workers

    Marine Type C Kit

    50 or more workers

    Marine Type D Kit

    Remote Workplaces

    Marine Type E Kit

    Which Federal AVIATION First Aid Kit do we require?

    Number of Workers

    Federal Aviation Kit

    1 to 6 workers

    Aviation Type A Kit

    7 or more workers

    Aviation Type B Kit


    What are the requirements for a Federal kit?

    Regulation first aid kits meet regulations required by the Canada Occupational Health and Safety Regulations

    • Regulations change on a continuing basis, for the most current regulations, refer to Canada Labour Code, Part II
    • Requirements vary from jurisdiction to jurisdiction and are dependent on a number of factors including (but not limited to):
      • maximum number of employees at the work site (or per shift)
      • location of the place of employment/industry
      • type of industry and potential hazards
      • proximity or travel time to a medical facility
    • Notwithstanding the location of the place of employment/industry, federal regulation workplace first aid kits may be applicable
    • Common federal employers include the following interprovincial and international industries:
      • banks
      • railways, highway and air transport
      • ferries, tunnels, bridges and canals
      • telephone and telegraph systems
      • pipelines
      • radio and television broadcasting and cable systems
      • shipping and shipping services
      • employment in the operation of ships, trains and aircraft
      • licensed grain elevators, and certain feed mills and feed warehouses, flour mills and grain seed clearing plants
      • federal public service and persons employed by the public service and Crown corporations and agencies
      • indian reserves
      • exploration and development of petroleum on lands subject to federal jurisdiction
    • Unit boxes provide quick identification of contents and maintain a neater, more organized kit


    What is the HST # for First Aid Kit Express?

    80960 2683 RT0001


    Why choose First Aid Kit Express?

    We distribute a wide selection of quality products economically priced and affordable for everyone, and pride ourselves in providing excellent customer service with quick and efficient delivery.



    Please submit your questions by clicking on the “Contact Us” link on our main page, email: or toll free: 1-888-987-2326