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  • Customer Service

    Customer Service

     

    WHY CHOOSE FIRST AID KIT EXPRESS?

    We distribute a wide selection of quality products at low affordable prices!  We pride ourselves in providing excellent personalized customer service, with quick and efficient delivery!

    Currently shipping exclusively within Canada.  (USA & International Customers, please do not submit orders.)

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    PRODUCTS

    A listing of ”Our Products” is categorized at the left-hand side of this page.  After clicking on the category, and sub-category, you can click on the item for a description, content list, image (if available), and price.

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    SEARCH

    Search by product name or Item #.  Since many items we carry are also included in our first aid kits, you’ll notice that the kits appear first in a product name search.  Therefore, please view the last couple of pages in the search results “first”.   (All products can also be viewed ”listed by category” at the left-hand side of this page.)

    If you cannot find a specific item on our website, please be sure to contact us for assistance; toll free 1-888-987-2326 or email: info@firstaidkitexpress.com

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    ORDERING

    We accept orders through our shopping cart, toll free: 1-888-987-2326, fax: (519) 935-3812, and email: sales@firstaidkitexpress.com

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    PAYMENT

    Payment through our shopping cart is securely accepted with your PayPal account or VISA, MasterCard, American Express & Discover via PayPal.

    You DO NOT require a PayPal account to pay by credit card via the PayPal system, nor are required to sign up.   Simply click the PayPal button in the “check out”, and the credit card (VISA, MasterCard, American Express, & Discover) options will appear.

    Alternately, we can email you a secure PayPal invoice, which includes the VISA, MasterCard, American Express & Discover payment options.

    We can securely accept credit card payments by telephone:  1-888-987-2326

    Invoice by Purchase Order:   With a Pre-authorized Corporate Account

    If you are experiencing difficulty in the check out, please contact us toll free 1-888-987-2326 or email: sales@firstaidkitexpress.com

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    SHIPPING

    We provide FREE shipping on pre-tax orders over $100.00.

    Orders are typically shipped within 1-3 business days.  The courier/tracking info is sent via email.

    All items are shipped by quick & reputable regional and national shipping companies.  We use a low price-based shipping rate, which is clearly indicated as follows:

    Order Total (Pre-Tax)

    Shipping Cost

    Up to $50.00

    $7.95

    $50.01 to $80.00

    $8.95

    $80.01 to $100.00

    $9.95

    $100.01 and up

    Free Shipping

    Note:  We reserve the right, when special shipping circumstances arise, to adjust the shipping charge.  When applicable, customers are immediately notified by phone or email, prior to shipping.

    International Shipping

    We apologize, as we do not currently ship outside of Canada.

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    HST #:  80960 2683 RT0001

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    PRIVACY:  Please refer to our “Privacy Policy” at the bottom of this page.

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    RETURNS:   Please refer to our “Terms of Service” at the bottom of this page.

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    GOVERNMENT LINKS

    Provincial & Territorial Occupational Health and Safety Contact Information

    British Columbia Workers’ Compensation Board
    6951 Westminster Highway
    Richmond, BC V7C 1C6
    Phone: (604) 273-2266, Toll Free: (800) 661-2112, Fax: (604) 279-7494
    Website: http://www.worksafebc.com/default.asp
    Alberta Workplace Health & Safety
    9th floor 10808 – 99 Avenue
    Edmonton, AB T5K 0G5
    Phone: (780) 415-0602, Toll Free: (866) 415-8690, Fax: (780) 422-0835
    Website: http://www3.gov.ab.ca/hre/whs/index.asp
    Saskatchewan Department of Labour, Occupational Health and Safety Branch
    1870 Albert Street, 6th Floor
    Regina, SK S4P 3V7
    Phone: (306) 787-4496, Toll Free: (800) 567-7233, Fax: (306) 787-2208
    Website: http://www.labour.gov.sk.ca/safety/
    Manitoba Workplace Safety and Health Division
    200 – 401 York Avenue
    Winnipeg, MB R3C OP8
    Phone: (204) 945-3446, Toll Free: (800) 282-8069, Fax: (204) 945-4556
    Website: http://www.gov.mb.ca/labour/safety/
    Ontario Workplace Safety and Insurance Board 
    200 Front Street West, 18th Floor
    Toronto, ON M5V 3J1
    Phone: (416) 344-1016, Toll Free: (800) 663-6639, Fax: (416) 344-3493
    Website: http://www.gov.on.ca/
    Quebec Workers’ Compensation Board
    1, Complexe Desjardins, Tour du Sud, 30th Floor, C.P.3
    Sucursale Place Desjardins
    Montreal, Quebec H5B 1H1
    Phone: (514) 906-3000, Fax: (514) 906-3740
    Website: http://www.csst.qc.ca/
    New Brunswick Workplace Health, Safety & Compensation Commission
    500 Beaverbrook Court, Fourth Floor
    Fredericton, NB E3B 5X4
    Phone: (506) 453-2467, Toll Free: (800) 442-9776, Fax: (506) 453-7982
    Website: http://www.whscc.nb.ca/index.asp
    Nova Scotia Department of Environment & Labour, Occupational Health & Safety Division
    5151 Terminal Road, P.O. Box 697,
    Halifax, NS B3J 2T8
    Phone: (902) 424-5400, Toll Free: (800) 952-2687, Fax: (902) 424-5599
    Website: http://www.gov.ns.ca/enla/ohs/
    Prince Edward Island Workers’ Compensation Board
    14 Weymouth Street, P.O. Box 757
    Charlottetown, PE C1A 7L7
    Phone: (902) 368-5680, Toll Free: (800) 237-5049, Fax: (902) 368-5705
    Website: http://www.wcb.pe.ca/
    Newfoundland & Labrador Workplace Health, Safety & Compensation Commission 
    146 – 148 Forest Road, P.O. Box 9000
    St. John’s, NF A1A 3B8
    Phone: (709) 778-1000, Toll Free: (800) 563-9000, Fax: (709) 738-1714
    Website: http://www.gov.nl.ca
    Nothwest Territories
    & Nunavut
    Workers’ Compensation Board
    5022 49th Street, Centre Square, 3rd Floor, P.O. Box 8888
    Yellowknife, NT X1A 2R3
    Phone: (867) 920-3888, Toll Free: (800) 661-0792, Fax: (867) 873-4596
    Website: http://www.gov.nt.ca/
    Yukon Workers’ Compensation Health & Safety Board
    Phone: (867) 667-5645, Toll Free: (800) 661-0443, Fax: (867) 393-6279
    Website: http://wcb.yk.ca/

    Federal Occupational Health and Safety Contact Information

    Website: http://www.hrsdc.gc.ca/en/gateways/topics/oxs-gxr.shtml
    British Columbia & Yukon Region Regional Office
    Toll Free: (800) 661-1997
    Kelowna District Office
    Tel: (250) 762-3018, Toll Free: (888) 336-4933
    Alberta  Regional Office
    Tel: (780) 427-3731
    Saskatchewan Region Regional and Regina District Offices
    Tel: (306) 780-5408
    Saskatoon District Office
    Tel: (306) 975-4303
    Manitoba Region Winnipeg District Office
    Tel: (204) 983-6375, Toll free: (800) 838-2033
    Ontario Region Metro York District Office
    Tel: (416) 954-5900, Toll Free: (866) 854-8888
    Ottawa and North/East District Office
    Tel: (613) 946-2800, Toll Free: (800) 463-2493
    Southwestern District Office
    Tel: (519) 645-4047, Toll Free: (800) 567-3862
    Quebec Region Regional Office
    Tel: (514) 283-2214
    New Brunswick Region Regional Office
    Tel: (506) 851-6640
    Nova Scotia Region Regional and Halifax District Offices
    Tel: (902) 426-4995
    Sydney District Office
    Tel: (902) 564-7130
    Prince Edward Island Region Regional Office
    Tel: (902) 566-7171
    Newfoundland Region Regional Office
    Tel: (709) 772-5022
    Northwest Territories & Nunavut Region Northwest Territories and Nunavut
    Tel: (780) 419-3967, Toll Free: (800) 897-5629